I am being
part of tourism industry see a great disappointments in those who related this
industry directly or indirectly. To encourage my colleagues I would like to
write this post for their kind information to be courageous and do not afraid
of this situation we are not hopeless one day we will be again back to our
position and enjoy the life, ‘’ there is always a bright morning after a dark
night’’.
Mike Atkinson is the head of life
sciences for Myrtle
Consulting Group, a firm that drives
operational transformation within global manufacturing, processing, and
distribution organizations enlightens his views about such situations very
interestingly.
It was
encouraging, providing hope, reassurance and guidance for all of us. Among life
science companies, continuity of supply is paramount, so it is like our
organization planned for some level of crises it is guide for us to be
preparing for the future. Most of never think about such up and downs in the
life if have enough for our needs we play with it and never look down our heads
always go up. Sometimes in such a circumstances we get below all, so this kind
of events teach human to be human and look at each and we need adjust with life
changing circumstances always the same.
It recalls
each year we would ‘’dust off’’ disaster recovery plan and take part in
exercises simulating crises. It is like
the saying “Plan, but when the battle starts, know that plans must change.’’
How quickly you adapt to change is one of the key factors successfully getting
through this situation.
If we have not
already, recommend documenting as much as possible, ourselves and our organization a great service by
capturing and recording things that are happening in real time. Pour brains and
memories can only recall so much, and the further we move away from an event,
the harder is recollect what actually occurred. We all know the “postmortem”
are coming, and we will need that documentation.
Data is changing fast,
so, Should You?
Mike
Atkinson writes, the world, our country, and the areas where we live and
operate are changing rapidly. In such situations, we do not need to afraid of
the change. Change is inevitable, and it may happen frequently. As leaders, we
like to make decisions and stick with it. However, in crises situations, a
great leader wouldn’t be afraid of to change as frequently as the data
suggests. To do this we need steady access to data that we can review it often
and reach quickly.
If we have
not already, I encourage to create a data and information team. It’s too late.
We can create a small core team and task it with mapping out and ensuring that
we have clear understanding of the data and information that are more important
for us, our team and our services or products and supply chain organizations
and also stay focus on critical data sets.
Lastly,
don’t wait for until the perfect data and information it is not going to be.
The key point here is that we are able to react quickly to what is in front of
us, but also take care not to be blind to what is coming. Continually scan the
horizon of what could come and think about the information as well. While, that
might seem like a tall task, thinking about what lies ahead will help clearing
in our mind by getting out of the weeds and back into a strategic mindset.
Your
People Need You Now More Than Ever
As an
operations or supply chain executive, there are many people in the organization
that depends on the leadership, guidance, and communication. Our team needs our
leadership now more than ever. In this pandemic the leadership could play
pivotal role to encourage the whole team.
Consider the following
words of Encouragement
Ø Lead from the front- be strong
positive, transparent and honest. People need to know you are sincere.
Ø Communicate often---- Get information
as quickly as possible and don’t hold back. Your people are waiting for your
information as soon as possible
Ø Don’t wait for all the answers- share
what you know and be forthright in stating that it is not everything, but that
more information will follow. People will appreciate that you are at least
keeping them in touch and let them know about the current time.
Ø Recognize that people are nervous and
anxious-----this gives the team assurance that you are going to help them get
through this.
Ø Believe in yourself-----have faith
and courage to know that you are doing the right things. Recognize that
everything is going to going according to plan, and there will be mistakes, but
don’t let those discourage you and get in the in the way of moving forward.
Your Customers Need You
Too
As tour operators the services we are providing are either
sustaining someone’s life or making it better. As such our services are needed
in the market and our customers are depending on to keep in touch in order to
update about the situation.
We probably won’t get all the kudos we
deserve, but if we stick to our company’s purpose and vision, we’ll get the
satisfaction we need because through all the adversity, challenges and hurdles,
we and our team delivered on products that save or improve the lives of people.
In the end, your customers were able to
count on your team and they, along with their families and friends, will thank
you. If that doesn’t make it worthwhile, I don’t know what does.
There Is Hope, There Is A Tomorrow
At the time of my writing this, no one
can accurately predict when the pandemic will peak, how severe it will get, or
when life will start to resume some form of normalcy. But everyone agrees on
one thing — it will end. We will get through this, and we’ll be stronger as a
result.
When this
goes over our organizations will likely conduct reflection. That review will
look back at how we, our team, the organization, process and systems, and
everything in between, responded during the crises. At that time, we will need
to recount what went well and what didn’t, what we would have done differently,
and anything else that would be of value to better prepare for future
disasters.
I mentioned earlier that if we wait
until “the dust settles” or to “catch our breath” to capture our thoughts, we
won’t remember everything the way we would if we captured it in the moment.
Understandably, things are happening right now at the speed of light and
finding time in the day is a challenge. However, we would do ourselves and our
organization a great service by taking a few moments out of the day or even
every other day to reflect. Capture your thoughts while they are fresh and top
of mind … they don’t have to be perfect.
In summary, thank you for all you’re
doing. We are not alone. People everywhere are banding together and ready to
help, so do not be afraid to ask for it. Stay positive and know that everyone
is working together to get through this.
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